The mobile wifi equipment can support a non-stop use of 20 hours.

Yes, it can be charged via USB. And the rental package comes with a USB Cable.

The mobile wifi equipment will be fully charged and function checked before shipment to minimize the chance of disfunctioning.
Should it is not functioning, please contact us through Contact Us form and we will contact you at once and arrange replacement within 24 hours.

Standard Wifi : 99.99% of the population area is covered. Please kindly refer to the Service Area (SoftBank) for reference.
Premium Wifi : 99.99% of the population is covered. Please kindly refer to the Service Area (Docomo) for reference.

Rental period can be extended. Simply drop us an email or by filling the Contact Us form in our site. We will try our best to accomodate your requirement depending on the equipment inventory situation.

The rental extension will be subjected to the availability of the rental modem. We will try our best to accommodate the extension request.
Please contact us at least 2 days (48 hours) before the rental expiry date, or application for the extension will not be available and you will be required to return the rental items as per the agreed rental period.

Standard wifi: additional ¥300 per day.

Premium WiFi: additional ¥500 per day.

You have to contact us immediately and we will re-arrange another mobile wifi to you if stock is available. And if you will report to the police station and in some case, your travel insurance may cover the cost of the loss.

The customer will be responsible for the following charges for Loss & Damage of equipment :
Standard Wifi/ Premimum WiFi: JPY20,000(JPY10,000 if optional insurance is purchased)
SIM Card: JPY2,500
AC adaptor: JPY1,000
USB Cable: JPY1,000
Pouch: JPY1000

In case of any damage or loss of the Standard Wifi/Premium Wifi, the insurance will cover 50% of the charges (i.e. ¥ 10,000)