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Mobile Wifi Rental
The mobile wifi equipment can support a non-stop use of 10-12 hours.
Yes, it can be charged via USB. And the rental package comes with a USB Cable.
The mobile wifi equipment will be fully charged and function checked before shipment to minimize the chance of disfunctioning.
Should it is not functioning, please contact us through Contact Us form and we will contact you at once and arrange replacement within 24 hours.
Pickup & Return
You can pick up the equipment in the Airport Post Office or Hotel. We can also deliver to the residence address.
You need to show them the passport with which the name you entered for reservation.
You just need to put everything in the prepaid envelope which delivered to you along with the rental package. Then you can either ask your hotel to send it for you or you can drop it in any postbox.
The post box can be find anywhere in Japan, you can use the link http://postmap.org/map (Japanese only).
There will be post box in the following airport.
|Tokyo :||Narita Airport Terminal 1|
|Narita Airport Terminal 2|
|Haneda Airport Internatonal|
|Nagoya :||Chubu Centrair International Airport|
|Osaka :||Kansai Airport|
|Fukuoka :||Fukuoka Airport|
|Okinawa :||Okinawa Airport|
|Hokkaido :||New Chitose Airport Terminal|
Rental Period Extension
The rental extension will be subjected to the availability of the rental modem. We will try our best to accommodate the extension request.
Please contact us at least 2 days (48 hours) before the rental expiry date, or application for the extension will not be available and you will be required to return the rental items as per the agreed rental period.
Standard wifi: additional ¥300 per day.
Premium WiFi: additional ¥450 per day.
If at the time of cancellation, the order is already despatched, no refund will be available. The order will usually despatched 2~3 days before the pick up date.
If reservation is cancelled within seven (7 days) prior to the pickup date, JPY1,000 will be charged.
No cancellation fee will be chanrged if it is cancelled eight days or more before the pickup date.
Damage and Loss of Equipment
You have to contact us immediately and we will re-arrange another mobile wifi to you if stock is available. And if you will report to the police station and in some case, your travel insurance may cover the cost of the loss.
The customer will be responsible for the following charges for Loss & Damage of equipment :
Standard Wifi/ Premimum WiFi: JPY20,000(JPY10,000 if optional insurance is purchased)
SIM Card: JPY1,800
AC adaptor: JPY2,000
USB Cable: JPY1,000
In case of any damage or loss of the Standard Wifi/Premium Wifi, the insurance will cover 50% of the charges (i.e. ¥ 10,000)